Refund policy

Nestavelle Home accepts return requests within 30 calendar days after delivery, including returns for a change of mind. To start a return, email support@nestavellehome.com with your order number and the item you wish to return. Please contact us before sending an item back. We will provide return authorization and the applicable return shipping instructions. Send the authorized return within 14 calendar days after authorization. We provide the return destination with those instructions; do not send returns to our business mailing address without authorization.

For a change-of-mind return, the item must be unused, in its original condition, and returned with its original packaging, accessories, and parts. Customers pay the return shipping cost for change-of-mind returns. We do not charge a restocking fee. Original standard shipping is free. If an item arrives damaged or incorrect, or is defective upon delivery, contact us within the 30-day return window with your order number and photos of the issue. We will provide a return shipping method at our expense and arrange a replacement or refund, as appropriate. Do not discard a damaged item or its packaging before contacting us.

We inspect authorized returns within 1–3 business days after receiving them. Once a return passes inspection, we initiate a refund to the original payment method within 3–5 calendar days. Your bank or payment provider may take additional time to post the refund. For a return that does not meet the stated conditions, we will contact you with the inspection result before taking further action. To request a return, report a problem, or ask about a refund, email support@nestavellehome.com or call +1 608-434-9410 during customer support hours.