Refund policy
Nestavelle Home accepts returns for both defective and non-defective products, including change-of-mind returns, within 30 calendar days after delivery. We also accept exchange requests within this period.
Return Eligibility
For non-defective returns and exchanges, items must be new, unused, and in their original condition, with their original packaging, accessories, and parts.
These unused-condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
How to Request a Return
Email support@nestavellehome.com with your order number, the item you wish to return, and the reason for your request. If the item arrived damaged, defective, or incorrect, please include photos of the issue.
Please contact us before mailing a return. Once your return is authorized, we will email you a prepaid return shipping label that you can download and print, along with the return address and mailing instructions.
Mail your authorized return within 14 calendar days after authorization. Please package the item securely and retain your return tracking information.
Return Shipping and Fees
Return shipping is free for authorized returns, including change-of-mind returns and returns of damaged, defective, or incorrect items.
We provide a prepaid return shipping label at no charge. We do not charge a restocking fee. Original standard shipping is free for orders within our delivery area.
Return Address
We provide the applicable return address with your return authorization and shipping instructions.
Do not send an item to our business mailing address unless we specifically instruct you to do so. Our business mailing address is not an automatic return destination.
Exchanges
We accept exchange requests within 30 calendar days after delivery. For non-defective exchanges, the item must be new, unused, and in its original condition, with its original packaging, accessories, and parts.
To request an exchange, email support@nestavellehome.com with your order number and the item you would like to exchange. We will provide a free prepaid return shipping label and mailing instructions.
After receiving and inspecting the returned item, we will arrange the exchange, subject to replacement availability. If the requested replacement is unavailable, we will contact you to arrange an available alternative or a refund.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 30 calendar days after delivery with your order number and photos of the issue.
We will cover return shipping and arrange a replacement or refund, as appropriate. Please keep the item, its parts, and its packaging until we provide instructions.
Refund Processing
After receiving your authorized return, we will inspect it and initiate an eligible refund to your original payment method within 10 calendar days of receipt. This period includes inspection and refund initiation.
We will notify you of the refund or contact you if the return does not meet the stated conditions.
Your bank or payment provider may require additional time to post the refund after we initiate it. If you have not received the credit, contact your payment provider and then contact us with your order number if further assistance is needed.
Contact Information
Store: Nestavelle Home
Legal operator: JARRETT KRAXEMORI RETAIL LLC
Website: https://nestavellehome.com
Email: support@nestavellehome.com
Phone: +1 608-434-9410
Customer support: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Business mailing address: 3009 Pimlico Pkwy, Lexington, KY 40517, United States
Please contact us for authorization and instructions before mailing a return.