FAQ

Where do you deliver? We deliver to the 48 contiguous U.S. states. We do not deliver to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or P.O. boxes.

How much is standard shipping? Standard shipping is free for eligible orders within our delivery area.

When will my order arrive? Processing takes 1–3 business days, shipping transit takes 3–5 business days, and estimated total delivery takes 4–8 business days from order placement.

How do I track an order? We send shipping confirmation and tracking details after dispatch.

Can I return an item if I change my mind? Yes. Contact us within 30 calendar days after delivery. For a change-of-mind return, the item must be unused, in original condition, and returned with its original packaging, accessories, and parts. You pay the return shipping cost; there is no restocking fee.

What if an item arrives damaged, defective, or incorrect? Contact us within 30 calendar days after delivery with your order number and photos. We cover the applicable return shipping cost and arrange a replacement or refund.

Where do I send a return? Do not send a return before obtaining authorization. We provide the return destination and instructions after you contact us. Send an authorized return within 14 calendar days after authorization.

When will I receive a refund? We inspect returns within 1–3 business days after receipt and initiate approved refunds to the original payment method within 3–5 calendar days. Your payment provider may need extra time to post the credit.

How can I contact you? Email support@nestavellehome.com or call +1 608-434-9410, Monday–Friday, 9:00 AM–5:00 PM Pacific Time.