FAQ
What does Nestavelle Home sell?
Nestavelle Home offers furniture and home storage products, with collections focused on entryway essentials and living room storage. Please refer to each product page for its description, materials, price, and available options.
Where do you deliver?
We deliver only to the 48 contiguous U.S. states. We do not deliver to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or P.O. boxes. International shipping is not available.
How much does shipping cost?
Standard shipping is free for all orders within our delivery area. There is no minimum purchase requirement.
What is your order cutoff time?
Our order cutoff is 5:00 PM Pacific Time, Monday–Friday. Orders placed after the cutoff, on weekends, or on U.S. holidays begin processing on the next business day.
When will my order arrive?
Order processing takes 1–3 business days. After dispatch, standard shipping transit takes an estimated 3–5 business days.
The combined estimated delivery time is 4–8 business days. Business days are Monday–Friday, excluding U.S. holidays. Orders placed after the cutoff or on non-business days begin processing on the next business day.
Delivery times are estimates and may be affected by carrier delays or other disruptions.
How do I track my order?
We send a shipping confirmation with tracking details when your order is dispatched. Tracking updates may take time to appear after the carrier receives the shipment.
Can I correct my shipping address?
Contact support@nestavellehome.com as soon as possible with your order number and the corrected address. We will attempt to update your address before dispatch. Changes may not be possible after the shipment has been handed to the carrier.
What should I do if my package is delayed or missing?
Email support@nestavellehome.com with your order number and tracking details. We will investigate with the carrier and help arrange an appropriate resolution.
Can I return an item if I change my mind?
Yes. We accept return requests within 30 calendar days after delivery, including change-of-mind returns.
Non-defective items must be new, unused, and in their original condition, with their original packaging, accessories, and parts.
How do I start a return?
Email support@nestavellehome.com with your order number, the item you wish to return, and the reason for your request.
Please contact us before mailing an item back. Once your return is authorized, we will provide a prepaid shipping label that you can download and print, the return address, and mailing instructions.
Mail your authorized return within 14 calendar days after authorization.
Do I need to pay return shipping or a restocking fee?
No. We provide a free prepaid shipping label for authorized returns, including change-of-mind returns and returns of damaged, defective, or incorrect items. We do not charge a restocking fee.
Do you accept exchanges?
Yes. Contact us within 30 calendar days after delivery to request an exchange.
For non-defective exchanges, items must be new, unused, and in their original condition, with their original packaging, accessories, and parts.
We provide a free prepaid return shipping label. Exchanges are arranged after receipt and inspection, subject to replacement availability. If the requested replacement is unavailable, we will contact you to arrange an available alternative or a refund.
What if an item arrives damaged, defective, or incorrect?
Contact us within 30 calendar days after delivery with your order number and photos of the issue. We cover return shipping and arrange a replacement or refund, as appropriate.
Please retain the item and its packaging until we provide instructions.
Where should I send my return?
Use the return address provided with your return authorization. Do not send an item to our business mailing address unless we specifically instruct you to do so.
When will my refund be processed?
We inspect your authorized return and initiate an eligible refund to your original payment method within 10 calendar days after receiving it. This period includes inspection and refund initiation.
Your bank or payment provider may require additional time to post the refund.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout. Select an available option and complete payment through our website checkout.
What should I do if my payment is declined?
Check your payment details or select another available payment method at checkout. If you need help with an order or charge, contact us with your order number. Please do not email payment card details.
Who operates Nestavelle Home?
Nestavelle Home is operated by JARRETT KRAXEMORI RETAIL LLC.
Our business mailing address is 3009 Pimlico Pkwy, Lexington, KY 40517, United States. This address is not an automatic return destination.
How can I contact customer support?
Email: support@nestavellehome.com
Phone: +1 608-434-9410
Customer support: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
For questions about an existing order, please include your order number.